Testimonials

Rob advised that he was very happy with his purchase experience and in fact he said “it was the most pleasant sales experience he has ever had!”

Rob said it was a pleasure to stand back and watch the sales staff make a fuss of his wife and the care they took to explain every feature and program her settings into the vehicle was great.  Rob said if this is an indication of the way you treat your customers it is no wonder the Company has grown to such a size over the years. 

He said he would have no hesitation is sending prospective customers to Peter Warren and he hopes when he comes back to the dealership next year to purchase his own vehicle he is treated as well.  He added that unfortunately he won’t be buying a Mercedes vehicle for himself as he treats his cars much worse than a Mercedes Benz vehicle deserves!

Anthony advised that he always receives excellent service from Peter Warren Smithfield which is why he continues to bring his vehicle from the other side of Sydney for servicing.

He said Peter Warren Smithfield is the best Ford dealer in Sydney and he is in the process of trying to convince his boss to send their whole fleet there.

Victor said when he comes in for a service he has no choice but to wait, which he has absolutely no complaints about, however on previous occasions Victor was always given the opportunity for a coffee from the coffee machine in CJD, as opposed to going to the Pavilion.

Victor said he is very pleased with this service as Dean (in E-business) offers any waiting customers a tea or coffee, which he said is a very nice touch and ‘adds to his service experience with PW’.

Victor went on to say that on the recent service visit the offer of a coffee was not available (as Dean was not in) but Brian did indicate where the Pavilion was next door and also gave him the opportunity of a lift home, on the basis that he would have to make his own way back.

Victor felt he needed to pass on these comments as he believes ‘the little things are what add to the customer service experience.’  

Sandy advised that she was very satisfied with the service she received from Sam during her purchase at Peter Warren Chrysler.

During our call today Sandy also made comment re our website and how well laid out it is.  She said she found all the information she was looking for prior to coming in which helped her make an informed decision re her purchase!

Ken advised that he went to our website prior to making his vehicle purchase with us and he wanted you to know that he made a total of 3 enquiries to different websites (including PW) whilst looking around for his vehicle.  He said Peter Warren were the first to get back to him and he was impressed that we did within 2 hours! 

Ken said he found both Tony and Vic (F&I) to be very helpful.

He also mentioned that Maria (After-Market) was helpful but he wasn’t interested in the products she was offering.

Alan wanted PW Management to know that he was ‘extremely impressed’ with Michael!!

He said Michael left him alone to look at the vehicles until he was ready to ask some questions, at which time Michael answered him honesty and professionally.

Alan said he has never before had the pleasure of dealing with such a gentleman and that more salespersons could learn from him!!

He said Michael is a real asset to Peter Warren!Alan was going to write a letter to express the above, but since we called him he asked that we ensure his feedback is passed on to the appropriate PW Management.

Max mentioned that he didn’t receive his first aid kit but has asked if Sid will hold on to it until customer is next in Sydney, when he will call in to collect it.

Max went on to say that Sid is a ‘true gentleman’ and said it was a pleasure doing business with him!!

He asked that this feedback be given to both Sid and also Sid’s Manager.

Taylor said she was “blown away by her service experience” at Peter Warren Honda!!!

She said our Café is “out of this world” and based upon her experience with us, she will be coming in to purchase her new car from our dealership.

Taylor said she will be sending an email to Anthony Warren to let him know just how happy she was with her experience here!!!

Washington said that ‘Luke is a great guy and the crew are fabulous!’

Tony stated that Luke is ‘fabulous’ and goes out of his way to make the customer happy!

Tony advised that he will always service his vehicle at Peter Warren because of Luke, ‘who is an absolute gem’!

Warwick advised that he is very happy with our Service Department!

He said on this recent visit he waited in the customer service lounge area while his vehicle was being serviced and whilst looking through the window into the Service Dept. he was ‘blown away’ to see that after the Technician had completed the work on his vehicle, a Quality Controller came along and reviewed the work done.

Warwick said he was ‘extremely impressed at how customer focussed we are’ and has already shared this story with lots of other people!!!

Paul commented that Nicole in the E-Business Dept. was prompt in getting back to him.
He said he was very impressed that it only took her ½ hour.

         The customer has limited English and was speaking through her daughter.  She said she was very happy with her sales consultant who's assistance was second to none.

Libby would like to pass on to PW Management that she was very impressed with the level of service Kevin provided!

She appreciated his honesty and professionalism, especially after the car had been seen by 4 different service depts. and she had received 4 different explanations re the vehicle’s problem.

         Libby said Kevin is an asset to our Company and deserves to be commended!

Rey advised that he was very happy with the service received from Allira in E business and said it was due to her prompt attention that he came to PW instead of another dealer he had contacted.

Rey has also visited our Service Department and said he was very impressed with both Mark and Faiyaz.  He said although the Parramatta dealership location is closer to him, he would much rather bring his vehicle here for his service requirements.

          
Michael would like to congratulate both Ricky and Stuart for an excellent job!  He said they were very professional in their dealings and ‘extremely courteous and very helpful’.

            Michael appreciated the long test drive that Ricky took him on as well as the bottle of champagne and glasses but said the text message received over Easter, wishing himself and his family a safe and happy Easter, just topped off the whole experience!

            He said he will definitely recommend PW Mercedes Benz to anyone interested in purchasing a Mercedes vehicle.